FAQs – The Fan Club Store
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FAQs

  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to. 

  • How long does it take for an order to arrive?
    • This depends on the product ordered.  Most items will arrive in about 3-5 weeks. If you're still not sure, just email us.  We're happy to help.
  • Can I have a tracking number?
    • Sure, once the item has been shipped you can retrieve the tracking No in the "Track my order" section of the site.
  • Are the "FREE" items really free?

    • YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)
  • What is your refund policy?

    • All of our products are carefully inspected for quality to ensure that we give our customers only the very best. We provide 100% satisfaction refunds on all retail ítems (this offer is not applicable on free+shipping products)
  • How do I contact you?
    • If you have any questions that are not on this FAQ page, please email us at info@thefanclub.store where we will promptly get back to you!
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